Patient Advocacy Services for Seniors & Families | Guidewell

As Patient Advocates for seniors in Central Maryland, Guidewell is here to simplify complex care. We offer clear, compassionate support to help you navigate medical challenges, manage chronic conditions, and resolve confusing medical bills and insurance denials so you can focus on well-being.

Medical Care Coordination & Management

• Initial Assessment & Personalized Plan: We begin with an in-depth assessment to understand your unique needs and develop a tailored care roadmap.

• Coordination of Services: We connect you with trusted providers and support services, eliminating the hassle of sourcing reliable care.

• Ongoing Monitoring & Reassessment: Our team continuously monitors your care plan and adjusts it as your needs evolve, ensuring enduring support and peace of mind.

• Medical Appointment Support: Receive assistance with appointment preparation, note-taking, and follow-up communication with the medical team.

Insurance & Medical Bill Advocacy

• Insurance Denial Resolution: We analyze confusing denial letters and file formal internal and external appeals to maximize your coverage.

• Medical Bill Auditing: We conduct a line-by-line audit of hospital, doctor, and lab bills to catch costly errors, duplicate charges, and incorrect coding that lead to overcharges.

• Cost Negotiation: We negotiate directly with out-of-network providers, hospitals, and collections agencies to secure fee reductions and lower your out-of-pocket costs.

• Policy Interpretation: We translate complex health insurance, Medicare, and long-term care policy documents into clear, easy-to-understand language so you know exactly what is—and isn't—covered.

Long-Term Senior Care Planning

• Aging Life Care Planning: Tailored strategies for long-term care, independent living support, and transitioning during life's changes.

• Family Support & Education: We provide the necessary tools and knowledge to help families make care decisions and navigate the aging system with confidence.

• Specialized Assistance: Support for adults with cognitive or physical impairments to maintain independence and improve overall well-being.

• Second Opinion Facilitation: Ensure you have the best information by assisting in identifying specialists and obtaining a confirmed course of action.

Why Choose Guidewell Patient Advocates?

• Expert Guidance: Our experienced team is committed to providing personalized and ethical support based on your unique needs.

• Holistic Approach: We consider all aspects of care—medical, social, and emotional—to ensure truly comprehensive support.

• Empowerment Through Education: We not only help you navigate the complex system but also empower you with the knowledge needed to make informed decisions.

Ready to take the next step? Contact us today to learn how we can help you or your loved one navigate the healthcare journey with confidence.